Effective Date: February 2025
At Global Elearning Academy (“we,” “us,” “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us. By accessing or using our website and services, you agree to the collection and use of your personal information as outlined in this policy.
1. Information We Collect
We collect the following types of personal information when you use our website or services:
- Personal Identification Information: This may include your name, email address, phone number, mailing address, and other contact details when you register for an account, enroll in courses, or interact with our customer service.
- Payment Information: When you make a purchase, we collect payment details such as billing address and credit card information, which is processed securely by third-party payment providers.
- Technical Data: We collect technical data such as your IP address, browser type, operating system, device type, and browsing activity on our website. This is collected using cookies and similar tracking technologies to enhance user experience.
- Course Enrollment Data: We collect data related to your course selections, progress, and achievements within our platform to improve our services and personalize your learning experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your registrations, payments, and course enrollments, and to deliver the educational materials and services you have requested.
- Customer Support: To respond to your inquiries, provide technical support, and offer assistance regarding our services.
- Communication: To send you updates, promotional offers, newsletters, and other communications regarding our services. You can opt out of these communications at any time by following the unsubscribe instructions in the emails.
- Improving Our Services: To analyze user behavior and preferences, enhance the functionality of our website, and personalize your experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or requests from law enforcement.
3. How We Protect Your Information
We take the security of your personal data seriously. We implement a variety of security measures to protect your information, including:
- Encryption: Payment information and sensitive personal data are encrypted using industry-standard encryption protocols.
- Access Control: Access to personal data is restricted to authorized personnel only, and we employ strict authentication methods for our internal systems.
- Secure Hosting: We host our website on secure servers and regularly update our security measures to safeguard against unauthorized access, disclosure, alteration, or destruction of your data.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Third-Party Service Providers: We may share your information with trusted third-party service providers who help us operate our website and provide our services (such as payment processors, email marketing services, and hosting providers). These providers are required to keep your information confidential and use it only for the purposes for which we engage them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
- Business Transfers: If Global Elearning Academy undergoes a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about your browsing activity. Cookies are small text files stored on your device that help us improve your user experience by remembering your preferences and providing personalized content.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
6. Your Rights
As a user in the UK, you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR), including:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You may request that we delete your personal data, subject to certain legal exemptions.
- Right to Restriction of Processing: You can request that we limit the processing of your personal data under specific circumstances.
- Right to Object: You have the right to object to certain processing activities, such as direct marketing.
- Right to Data Portability: You may request that we transfer your personal data to another service provider in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years old. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information.
9. International Data Transfers
Global Elearning Academy is based in the United Kingdom, and your personal data may be transferred to and stored in countries outside of the UK. By using our services, you consent to the transfer of your data to these locations, which may not offer the same level of data protection as the UK. We will take steps to ensure that any such transfer complies with applicable data protection laws.
10. Changes to This Privacy Policy
We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Global Elearning Academy
Email: support@elearningacademy.org
Address: eLearning Academy, Izabella House, 24-26 Regent Pl, Birmingham B1 3NJ, United Kingdom